Returns

Your Rights To Cancel & Return

Our returns policy and your rights

Our priority is to ensure you are satisfied with your purchase from ccktech.  Our returns policy is displayed below and should you have any queries, please feel free to contact our sales team for assistance by using the contact form or the live chat feature which is at the bottom of the page (09:00 – 18:00 Mon – Fri).

Return Request

Raise a return request for items on your order.  If unsure, please check our returns policy below.

Raise Return Request >>

Returning Or Exchanging 

Faulty Goods

If an item purchased from ccktech is confirmed as faulty, you have within 30 days of receiving your order to return for a full refund or an exchange. If your item does not appear to be working correctly or as described, please first contact one of our sales team so that we can investigate and resolve the issue.

ccktech will arrange for collection of the faulty good(s) via our courier service (outside London) or our own delivery and collection team (within London).  You will be notified of a 2-hour window in which the collection of goods will take place.

If you find a fault with your product after 30 days, please contact us so we can organise a repair with the manufacturer, a replacement or a full refund.

Non-faulty goods

You can return your item for a full refund by notifying us of your intention within 14 days of receipt of your order using the form above.
 
Business
Should you choose to return non-faulty goods, please use our Contact Form or call . We are committed to facilitating a return or refund wherever possible although restocking fees may be applicable at our discretion. 
 

Consumer
You can return your item for a full refund by notifying us of your intention within 14 days of receipt of your order, following which you have a further 14 days to return the item(s) to ccktech when the order has been cancelled.  Any returned item(s) must be as new with packaging in original condition.  If the item is not faulty, you are responsible to cover the cost of return.  Your statutory rights are not affected. 

We request that all returns be sent via insured and fully trackable means as ccktech cannot be held responsible for items lost or damaged in transit.

Kindly note, items detailed in the table below are unable to be returned for refund for logistical reasons:

Non-Returnable Goods

  • Unwrapped Consumables (eg. Batteries / Blank Media)
  • Custom Built Items
  • Special Order Items
  • Made To Order Products
  • Unwrapped Software Packages

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