CCKTECH REMOTE ACCESS POLICY
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ccktech Engineer Technical Support Disclaimer
Thank you for reaching out to ccktech’s engineering team for technical support. Below is a disclaimer outlining the terms and conditions of our support services which we will need you to accept by way of reply before we can proceed. Failure to provide this disclaimer to a customer before connecting remotely may result in disciplinary action.
1. Scope of Support
ccktech’s engineering team provides technical support related to the products, systems, or services developed and offered by ccktech. Support is limited to issues directly related to products supplied by us or under an existing support agreement and does not extend to software, hardware, or systems supplied by third parties.
2. Limitations of Assistance
While we strive to offer comprehensive support, certain issues may require specialised expertise or resources beyond the scope of our team. In such cases, we may provide guidance for further troubleshooting or recommend seeking assistance from relevant third-party vendors or specialists.
3. Data Security and Confidentiality
We understand the importance of data security and confidentiality. During the support process, our engineers may need access to your systems or information to diagnose and resolve technical issues. It is recommended that customers maintain regular backups of their data and consider implementing uninterruptible power supply (UPS) solutions to minimise the risk of data loss due to power outages or disruptions. While we take precautions to protect your data, ultimate responsibility for data integrity lies with the customer.
4. Disclaimer of Warranty
ccktech’s technical support services are provided on an “as-is” basis, without any warranties, expressed or implied. While we make every effort to provide accurate and effective assistance, we cannot guarantee specific outcomes or results from our support efforts.
5. Limitation of Liability
In no event shall ccktech or its engineers be liable for any direct, indirect, incidental, special, or consequential damages arising from or in connection with the use of our technical support services, including but not limited to loss of data, revenue, or business interruption. Customers are responsible for ensuring the integrity and security of their data including one or more backups at all times.
6. User Responsibilities
Users seeking technical support from ccktech are responsible for providing accurate information about their issues and following any instructions provided by our engineers. Failure to do so may impede our ability to effectively diagnose and resolve the problem.
7. Changes to Disclaimer
ccktech reserves the right to modify or update this disclaimer at any time without prior notice. Users are encouraged to review this disclaimer periodically for any changes.
By engaging with ccktech’s engineering team for technical support, you acknowledge that you have read, understood, and agree to the terms outlined in this disclaimer. If you have any questions or concerns, please contact our support team or your account manager for further clarification.